Shipping policy


Delivery methods and shipping costs

In Finland

Free shipping for orders over 79€.

PostNord Parcel Locker & Service Point - 5.90€

Delivery to your selected PostNord parcel locker in 1–2 business days.

PostNord Home – 8.90€

Home delivery in 1–3 business days.

Budbee Box - 5.90€

Delivery to your selected Budbee parcel locker in 1–3 business days.

Budbee Home Delivery - 7.90€

Home delivery in 1–3 business days.

Posti - Postipaketti – 5.90 €

Delivery to your selected Posti parcel locker or Posti service point in 1–2 business days.

Posti - Kotipaketti - 8,90€

Home delivery in 1–3 business days.

We only deliver orders within mainland Finland.

In EU

Free shipping for international orders over 100€.

PostNord Parcel Locker & Service Point - 8.90€

Delivery to your selected PostNord parcel locker in 2–4 business days(certain countries).

PostNord Home – 9.90€

Home delivery in 1–3 business days(certain countries).

Budbee Box - 7.90€

Delivery to your selected Budbee parcel locker in 1–3 business days(certain countries).

Budbee Home Delivery - 8.90€

Home delivery in 1–3 business days(certain countries).

UPS Standard - 9.90€

Home delivery in 2–5 business days.

UPS Express Saver - 14.90€

Home delivery in 1–3 business days.

DHL Express - 14,90€

Home delivery in 1–3 business days.

In Switzerland, Norway

UPS Standard - 14.90€

Home delivery in 2–5 business days.

DHL Express - 14,90€

Home delivery in 1–3 business days.

Free shipping for orders over 200 €

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 25,5% is deducted from your order total automatically.

United Kingdom

DHL Express

Home delivery in 1–3 business days.

Please note that minimum order is 200 €, free shipping.

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 25,5% is deducted from your order total automatically.

United States and Canada

UPS Express Saver - 14.90€

Home delivery in 1–3 business days.

DHL Express - 14,90€

Home delivery in 1–3 business days.

Free shipping for orders over 200 €

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 25,5% is deducted from your order total automatically.

Rest of the world

UPS Express Saver - 14.90€

Home delivery in 1–3 business days.

DHL Express - 14,90€

Home delivery in 1–3 business days.

Free shipping for orders over 200€

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 25,5% is deducted from your order total automatically.

Important information

The shipping times stated here are only estimates, and are dependent on the shipping location. Shipping times are counted from they day your order has been processed. We cannot guarantee delivery within the estimate time, and are not responsible for any delays. We aim to process your order within the next working day, but during busy times this might take longer. Working days do not include the weekends (Sat and Sun) or any national holidays.

Customers from non-EU countries are exempt from paying the Finnish VAT when they place their order, but are responsible for possible customs, local VAT and similar expenses in their own country. Please note that we are unable to calculate these possible expenses at checkout. Please contact your local customs official if you need help calculating customs duties and local VAT for your order.

If you have questions regarding shipping, please contact our customer service at contact@makiaclothing.com.


Refund policy

We offer free worldwide returns. Unfortunately, we don’t offer exchange possibility. If you wish to exchange a product to a different size or color, you can easily do so by placing a new order on the website and returning the other product for a refund.

This way you will avoid unnecessary delays in receiving the exchanged product or the risk of the item being out of stock.

You have the right to return an item within 30 days of receiving your order for a refund. All returned items must be unworn in their original condition and packaging, with all tags attached.

You will find a return form in the envelope inside your package. Fill out the form, put it inside the package with the items you wish to return, and place the return-shipping label (for packages shipped by Posti/Postnord/DHL/UPS) on the box over the prior delivery information.

Drop off the package at your nearest PostNord or Posti pick up point (in Finland and EU) or DHL/UPS pick-up point, or schedule a pick up with the DHL/UPS driver.

Our return address is:

Makia Clothing Oy
c/o PostNord Oy
Ovakonkatu 1
20200 TURKU
FINLAND

Also, make sure you are sending your return to the above address. We are unable to process your return if it is sent to the wrong address.

 

Detailed return instructions by shipping partner

PostNord

If the parcel includes a return address label, attach the return label to the package. Make sure that the barcode is clearly readable on a flat surface. You can return the shipment to any PostNord service point.

If the parcel includes a return code, you can return the package by writing the code (eight digits) and your name on the package and taking it to a PostNord service point or parcel locker. At the moment, returns using a code are not possible via PostNord Lähiboksi.

If you did not receive a return address label or return code with your parcel, please always contact the sender to obtain return instructions, contact@makiaclothing.com

Posti

You can return the shipment via a Posti service point. Attach the Customer Return address label provided by us to the parcel, or write our return code 685198 clearly on the package, and take the shipment to Posti.

Budbee

Go to your order details in the Budbee app or open the pickup notification you received via text message, and click “Book a return.” Choose the locker where you want to return your items. After confirming, you have two hours to go to the locker, open it using the PIN code you received, and place your parcel inside. If you’re unable to make it in time, you can create a new return booking via the tracking link or in the Budbee app.

If your Budbee order was delivered in multiple parcels, all parcels must be received before a return can be initiated.

Budbee home delivery: Please note that a successful return via Budbee requires the original shipping box with the delivery label clearly readable. If the original packaging is not available or the label cannot be read, please contact our customer service, contact@makiaclothing.com.

DHL

You can easily return a parcel delivered via DHL Express by attaching the return label included in the package over the original shipping label.

After that, you can find your nearest DHL service point and drop off the parcel there, or schedule a pickup at a time and location that suits you.

Find a service point here.

Book a pickup here.